Terms and conditions

1. Introduction

1.1. By using or accessing any part of the WinLegends Casino website, including sub-domains, mobile apps, or registering an account, you agree to these Terms and Conditions, Privacy Policy, and Cookies Policy. These are collectively referred to as the “Terms.”
1.2. Please review the Terms carefully. If you do not agree, do not use the Website.
1.3. The Terms may change periodically to comply with legal requirements. Continued use of the Website means acceptance of the updated Terms.
1.4. WinLegends is operated by Altacore N.V., registered in Curacao, and supported by Altaprime Limited as the EEA representative. Customer support: [email protected].
1.5. References like “you” or “user” mean any individual using the Website.
1.6. The term “games” includes Casino, Live Casino, Sportsbook, and other games added to the Website.

2. Your Account

2.1. You must be at least 18 years old to register an account. It is your responsibility to ensure gambling is legal in your jurisdiction.
2.2. Residents of certain countries, including Afghanistan, USA, UK, and others, are restricted from registering and using the services.
2.3. When registering, provide accurate information. Changes can only be made by contacting customer support in cases of mistakes.
2.4. You are responsible for maintaining confidentiality of your login details.
2.5. Employees, former employees, or their families are not allowed to register and benefit from promotions. Violation will result in account closure and forfeiture of winnings.
2.6. Accounts cannot be sold, transferred, or used by third parties.

3. Multi-Accounts

3.1. Only one account is permitted per user, household, or IP address.
3.2. If more than one account is detected, all related accounts may be blocked, and winnings forfeited.

4. Payouts

4.1. Winnings are credited to your account once the game outcome is confirmed.
4.2. Incorrectly credited amounts will be reversed or reclaimed if withdrawn.
4.3. Additional verification may be required before processing withdrawals to prevent fraud.

5. Deposits

5.1. You can deposit money using various methods listed on the Deposit page.
5.2. Payments are accepted in multiple currencies and converted at the prevailing exchange rate.
5.3. Deposits must be wagered at least three times before withdrawal.
5.4. Third-party deposits are not allowed. If detected, winnings will be forfeited.

6. Withdrawals

6.1. KYC documents must be provided for withdrawals.
6.2. Withdrawal limits are €1,000 per transaction and €3,000 per day, with a maximum of €20,000 in 30 days.
6.3. Withdrawals are processed within three banking days, though some delays may occur.

7. Account Closure

7.1. You may request account closure by contacting customer support.
7.2. We reserve the right to close accounts and refund balances without prior notice.

8. Personal Information

8.1. We process your personal information per our Privacy Policy and comply with relevant data protection laws.

9. Crashed & Aborted Games

9.1. In case of technical issues or irregularities (e.g., suspected fraud), we may close accounts and report criminal activities to authorities.
9.2. Any collusion, cheating, or fraud will result in account closure and forfeiture of winnings.

10. Live Chat

10.1. Chat is for recreational purposes and is moderated. Abusive or inappropriate language is prohibited and may lead to account termination.

11. Promotions & Bonus Terms

11.1. Each promotion has its own specific terms. Participation in any promotion implies acceptance of those terms.
11.2. Misuse of bonuses (e.g., using them to exploit game features) may result in forfeiture of winnings and bonuses.
11.3. Bonuses have a 30-day expiry unless otherwise specified.
11.4. Wagering requirements for bonuses must be met before withdrawal. Casino bonuses require 30x wagering, and sportsbook bonuses require 15x.

12. Sports Betting Rules

12.1. We accept bets on sporting events available on the Website, subject to specific rules for each sport.
12.2. Once placed, a bet cannot be changed or canceled by the user.
12.3. In certain cases (e.g., technical errors), we may void bets and refund stakes.

13. Copyright

13.1. We own all content, technology, and trademarks related to the Website. Unauthorized use may result in prosecution.

14. Complaints

14.1. For complaints, email [email protected]. We will address the issue as promptly as possible.